Question 1

How do you determine pricing for your services?

Accepted Answer

Our pricing really depends on what kind of service you’re after, the materials we’ll use, and the size of the job. We like to keep things transparent, so you’ll know the cost before we get started—no surprises! Just reach out, and we can chat about the details of your project. Usually, we charge $65/hour/cleaner, and we can give you a good estimate before we kick things off.

Question 2

What areas do you service?

Accepted Answer

We proudly serve Victoria, Langford, Colwood, Saanich, View Royal, Sidney, and surrounding communities. Sometimes we even hit up the lower gulf islands! Not sure if you're within our service area? Contact us—we're happy to help!

Question 3

Do I need to be home during the cleaning?

Accepted Answer

Not at all! Many of our clients provide us with a key, door code, or other secure access. Whether you're home or away, you can trust our team to treat your space with the utmost care and respect.

Question 4

Do you bring your own cleaning supplies?

Accepted Answer

Yes! Our team arrives fully equipped with professional grade, eco-friendly cleaning products and equipment. If you have specific products you'd prefer us to use, we're happy to accommodate your request.

Question 5

Are you insured?

Accepted Answer

Yes. Be A Good Human Cleaning Services is fully insured, giving you peace of mind knowing your home or business is in safe, professional hands.

Question 6

Can I cancel or reschedule my appointment?

Accepted Answer

Absolutely. We understand that plans can change. Simply provide as much notice as possible, and we'll gladly help you reschedule or cancel your appointment in accordance with our cancellation policy.

Question 7

How long does a cleaning take?

Accepted Answer

The length of each cleaning depends on the size of your space and the level of service requested. Most standard residential cleanings take between 2–4 hours, while deep cleans and larger homes may require additional time. Clients also do weekly cleans which range from 1-3 hours, keeping a consistent clean week to week!

Question 8

How do I get in contact with you?

Accepted Answer

If you want to get on our schedule, just fill out our request form. Once we have your details, we’ll get in touch to chat about the next steps. Or you can give Shannon a call at 250-208-3030!

Frequently Asked Questions

Your quick guide to understanding our cleaning services and policies.

Understanding Our Cleaning Services

Answers to common questions